How do I place an order?

Add to Cart

To add an item to your cart, select "Add To Cart" on the product page.

2. Review Shopping Cart

After you finish shopping, review all items in your shopping cart to verify the correct size, color, and quantity by selecting the cart icon at the top of any page on Gamedayluxe.com.

3. Proceed to Checkout

When you are ready to order, select the pink "checkout" button located in your shopping cart.

4. Enter a Billing Address

Your billing address must match the address listed with your financial institution.

5. Enter a Shipping Address

If your shipping address is the same as the billing address, check the "My shipping address is the same as my billing address" box.

6. Payment Information

Select your method of payment. 

If you have a Promotion Code or Gift Card, make sure to check the appropriate box and enter the Promotion code or Gift card number. If your gift card or promotional code does not calculate, please contact us.

At this time, you can only use ONE method of payment per order, with the exception of a Gameday Luxe gift card.  You are able to use an Gameday Luxe gift card in addition to your method of payment.  

7. Select Delivery

Review your order, change shipping options if necessary.

8. Submit Order

  • Review all the information you have entered. If everything is correct, select “Pay Now” to complete the order.
  • An order confirmation will appear on your screen with your invoice number.
  • We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.
 How can I pay for my order?
How will I know my order has been placed?

Shortly after completing the checkout process, you will receive an email confirmation from us which will include your order number. If you do not receive an email, please check your junk mail folder. After checking if you still have not received an email, please contact us.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@gamedayluxe.com. Please note that returns will need to be sent to the following address:

2109 Cheyenne Park Lane Southlake, TX 76092

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@gamedayluxe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@gamedayluxe.com.

When will my order ship?

We strive to ship your order as quickly as possible (usually within 2 days of ordering). Shipping and arrival may be affected by observed holidays or carrier peak periods.

Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities.

How can I track my order?

When your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it's in transit.

Can I make changes to my order after it has been placed?

Once an order is placed, we begin processing it immediately.We are unable to cancel or make changes to an order after it is submitted.

Who do I contact if I have questions about my order?

Please send an email to customerservice@gamedayluxe.com. We will contact you to answer your question as quickly as possible. We try to do this within 24 hours during business days.

Get in touch

Have questions about your order, or a general enquiry?